If a DSP receives a call from an individual’s brother requesting their program plan, what is the best response?

When a Direct Support Professional (DSP) receives a call from an individual’s brother requesting their program plan, the best response involves ensuring consent to protect the individual’s privacy and confidentiality. Before sharing any specific information about the program plan, it is essential to verify whether the brother has the legal right or the individual’s consent to access that information.

This approach aligns with ethical guidelines and legal requirements pertaining to the privacy of individuals receiving support, particularly under regulations such as HIPAA in the case of health-related information. It confirms respect for the individual's autonomy and maintains trust in the professional relationship. Once consent is verified, the DSP can proceed with discussing the program plan or providing the requested information.